Humanizing strategy(en) How to Master Emotions, Values and Beliefs When You Execute Plans Author: Geert Vercaeren Hardback 2021 240 Strategie-uitvoering is complex. Ongeveer zeventig procent van de strategische transformaties mislukt, ondanks adviesbureaus, een[...] Prijs:€ 29,99 In winkelmandje
Contact Center Management(en) From Complaint Center to Value Center Author: Jan Smets Paperback 2018 310 Hoe creëren contact centers waarde voor zowel bedrijf als klant? Betekenen sociale media het einde van het contact center? Hoe maken we[...] Prijs:€ 39,99 In winkelmandje
Managers the day after tomorrow(en) Connect to many, engage individuals Author: Rik Vera Paperback 2018 224 WHAT DRIVES THE NEW CONSUMER?WHY IS DATA THE NEW GOLD AND ARTIFICIAL INTELLIGENCE A BLESSING?HOW CAN YOU REDESIGN YOUR[...] Prijs:€ 29,99 In winkelmandje
Thinking futures(en) Strategy at the Edge of Complexity and Uncertainty Author: Derrick Gosselin Bruno Tindemans Paperback 2016 214 Thinking about the unthinkable Today's society is facing challenges of an unprecedented global scale. Economic shifts, ageing population,[...] Prijs:€ 39,99 In winkelmandje
